Aabi jewels is different because we offer you an exquisite range of fine jewellery designs from India and a unique and hassle free online shopping experience that you're sure to enjoy.
Where are aabi jewels located ?
our corporate office address is
AABI JEWELS
aabi jewels building
near panchayati dharmshala ,new sarrafa market morena m.p. india 476001
Where is your jewellery made ?
All our jewellery are manufactured in India by aabi jewels.aabi jewels have self jewelry manufacturing department
aabi jewelers have a catalogue?
No, we don't have a print catalogue as of now.
Do you offer any additional discounts?
No, we do not offer any additional discounts. Our all-inclusive MPR is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
Do you sell gift cards or gift certificates?
You may contact our Customer Delight team given on the home page aabijewels@gmail.com and they will help you with a customized gift card. Our discount Vouchers or gift certificates are not applicable on Gold Coins.
I can't find the piece I wanted on the site anymore, Can I still order it?
It might so happen that we discontinue certain pieces or relocate them to some other page. However, we will try our best and make it available for you. Contact aabi Customer Delight team.
How much does it cost me to have an aabi jewels product delivered to my home?
aabi jewels provide free shipping on all items within India.
*Free shipping is not applicable on gold coins.
What is the estimated delivery time?
For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready-to-ship products and will be delivered to your address within 5 to 19 business days. You may browse these products here: Express: Delivery
The rest of our products are 'Made to Order and it takes us 5 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Sundays and festive holidays.
How will the delivery only be through reputed insured couriers like aabi jewels? Please check if we deliver to your Pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.
How safe is my product?
Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. You jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like aabi jewels for orders within India. Please do not accept any package that has been tampered with.
Does aabi jewels deliver internationally?
Currently, we take orders for delivery only in India.
Can, I change my shipping address after I have placed an order?
Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer team for assistance.
For orders that are ready for dispatch, we will be able to reship them to your new address as soon as the consignment is returned back to us.
Customer Delight
In case your queries were unanswered contact our 'Customer Delight' team at
Do you ship to my location (Pincode) ?
Enter your Pin Code …
Our 7-day No Questions Asked Money Back policy gives you time to make sure your purchase is perfect. If you need to return it for any reason. we'll happily provide you with a full refund or exchange. within 30 days of the date of delivery. Yes, it's that simple. We cant only accept the product without custom engraving, in its original condition and within the certification.
This is, however, applicable for orders within India Only.
Will you withhold some shipping charges when I return the product within 7 days?
No, When we said, we'll return the money you paid in full, we meant it.
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 7-day money-back policy.
This is, however, applicable for orders within India only.
1. Contact our customer delight team at.
2. As soon as we receive your request we will courier you aabi jewels tamper-proof package. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.
3. Secure your jewellery with the original packing materials and certificate in the tamper-proof package provided by aabi jewels Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready. Just contact our customer delight team and we will send a courier to pick it up from you.
5. In some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistic partner where you can drop your tamper-proof package of jewellery.
You will not be charged anything for this return shipping. In case, there are any expenses incurred by you, please send us a scanned copy of the receipt and we will be happy to reimburse these to your aabi jewels account.
Once your returned item is received by aabi jewels, your refund or new item will be processed.
What is your Exchange & Buy-back Policy ?
We offer a Lifetime Exchange & Buy-back on all purchases made from aabi jewels, within India. The product along with the original product certificate can be returned for buy-back or exchanged basis of its current market value, with deductions towards making charges and Rs. 500 for return shipping charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
For details
Jewellery
Can I commission a custom design?
Please call our Customer Delight team and they will be able to help you. You can customize the gold karatage and the diamond colour-clarity combination online as per your choice.
Do pendants come with the chain?
Yes, we do have a selection of chains to offer you. After you select a pendant, click on "Buy Now". This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.
Can I order a ring in a size that isn't offered on the site?
No our apologies as of now we do not accept orders for custom sizes.
What if you don't know the ring size?
We have a complimentary plastic ring sizer that we'd be happy to send across to you. We'd love to help you get your ring size right the first time!.
What will my packing be like?
Your jewellery will arrive in exclusive aabi jewels gift boxes.
Is my jewellery authentic and certified?
All diamond and gemstone jewellery bought from aabijewels.com is certified by SGL, IGI, GIA or HKD and all gold jewellery bought from aabijewels.com BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world.
I lost my jewellery certificate, can I get a duplicate?
Yes, we can arrange a duplicate for you for Rs. 500. It will come with copy/duplicate written across the certificate as a watermark.
For delivery outside India, we will be charging an additional 20 USD as shipping charges.
Can I resize my Ring?
In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring. as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of the shipping date.
Currently, this service is available for orders within India only.
Are your prices lower than a local jewellery store?
Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.
Solitaires
Wide Range
Choose from our extensive collection of jewellery and accessories, and create moments that will last a lifetime!
No Middle Meh
We've taken care to ensure we avoid any costing involved in the traditional showrooms, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.
Certified solitaires
Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute(IGI).
Transparency
From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.
Low Inventory Costs
We sell exclusively at aabijewels@gmail.com One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keeping you happy!
How do I return it?
You may contact us via mail, phone or chat and we will be happy to courier aabi jewels tamper-proof package to you. Please secure your solitaire in this package, along with the original packing material and certificate. Once you have the package ready, contact us and we will have it picked up from you through courier service.
We will refund the money to your bank account or credit card once we have received the solitaire. Please note that in case of an exchange, you will be receiving a voucher of the exchange value from us. This voucher can be used to purchase jewellery available on our website.
Please note, this is applicable for orders within India only.
How should I place an order online?
Please follow these simple steps:
1. Select your piece of Jewellery and 'Add to your Shopping Bag'
2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping
3. Enter your Email Address and Name on the Secure Checkout Screen and proceed with Billing and Shipping.
4. Enter your shipping details and continue to the Payment Options.
5. Select your Mode of payment and Place the order.
6. You will receive an order confirmation email you provided while placing your order.
Can I order by phone?
Sure, You can browse through our designs on the website and order your selected design by phone. Our customer Delight representative would help you place the order. Please contact them at aabi jewels.
Will I get an order confirmation?
Yes. Your order confirmation will be sent to the email you provide while placing your order.
How to Cancel an Order?
Please contact our customer Delight team at aabi jewels to cancel you orders.
How do I track my order after it has been shipped?
Please log in to your aabi account and track your order in the "Order History" section of your account.
How do I make a payment for an aabi purchase?
Aabi offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.
All Credit/Debit card details remain confidential. Aabi jewels and our trusted payment gateways use SSL encryption technology to protect your card information.
Are there any hidden costs?
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price.
What you see is what you pay.
Are prices on aabi jewels subject to change?
Prices on aabi jewels are subject to change without notice. Please expect to be charged the price for the aabi merchandise you buy as it is listed on the day of purchase.
How do I pay using a Credit/Debit card and is it safe?
We accept VISA and MasterCard (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3digit CVV Code (Card Verification Value- found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. Aabi jewels and our trusted payment gateways use SSL encryption technology to protect your card information.
How long will it take to get refunds, if any?
The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or call or customer delight team with your bank account and IFSC code which can be found printed on your chequebook.
After Purchase Questions
Do you match prices if an item I purchase goes down later?
All sales prices are final and aabi jewels does no price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These price do change from time to time and our prices do too.
What happens if the ring I bought doesn't fit?
We offer complimentary ring resizing within 30 days from the shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from the date of shipping, if the design permits, we can resize the ring for a small charge. This is applicable for orders within India only.
What if there is a problem with my purchase?
If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with the product, you can return the product to us within 30 days, we have a 30-day No questions asked Money Back Policy. This is applicable for orders within India only.
Can I take a ring to my local jeweller to have it resized?
Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 7day money back and lifetime exchange policy, because these kinds of modifications, when done incorrectly can damage the gems or the strength of the setting.
7day money back policy*
Our 7-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange within 7 days of the date. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification. This policy is applicable to orders within India only.
Will you withhold some shipping charges when I return the product within 7 days?
No, When we said, we'll return the money you paid in full, we meant it.
Will I have to pay for shipping the product back to you ?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.
How do I return the product to aabi jewels within 30 days ?
1. Call our customer delight team to place your return request.
2. We will courier aabi jewels tamper proof package to you. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by aabi jewels. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by aabi jewels, your refund or new item will be processed.
*not applicable on gold coins
100% Refund
Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason. we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
This policy is applicable on orders within India only.
Free returns
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchange, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you. Please note, this is applicable on orders within India only.
Lifetime Exchange & Buy-Back Policy
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from aabi jewels within India. The product along with the original product certificate, can be returned or exchanged for its current market value, with deductions towards making charges.
This means your product's current value of gold, diamonds and coloured stones, will be determined based on product specification and the current price listed on our website.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable you can choose to return the free gift as well.
Lifetime Exchange
The value of the exchanged product after deductions towards making charges and discounts will be credited to your aabi jewels account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.
Lifetime Buy-Back
If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Payment will be made via online bank transfer within 10 days or receipt of the product.
Based on our quality inspection. we reserve the right to change the Buy-Back amount of the product. Jewellery returned showing signs of alteration by anyone other than aabi jewels shall not be accepted for return.
* For our exchange policy on Solitaires, please click here.
|
CATEGORY |
VALUE |
|
|---|---|---|
|
Coins |
100% for exchange |
90% for buyback |
|
Gold Jewellery |
100% for exchange |
90% for buyback |
|
Diamond |
100% for exchange |
90% for buyback |
|
Gemstone |
100% for exchange |
90% for buyback |
Solitaire Exchange and Buyback policy
We offer a Lifetime Exchange Policy and Buy_Back Policy on Solitaires worth less than or equal to Rs. 10,00,000 purchased from aabi jewels within India The product along with the original product certificate, can be exchanged or returned basis of its current market value.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable You can choose to return the free gift as well.
Lifetime Exchange
The value of the exchanged solitaire will be credited to your aabi jewels account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.
Lifetime Buy-Back
If you choose to return the product, we will refund 80% of the total amount, with deductions towards discounts and making charges, Refund will be made via online bank transfer within 10 days of receipt of the product.
Solitaire exchange and buy-back will be dealt with by our solitaire experts on a case-to-case basis. Based on our quality inspection, we reserve the right to revise the exchange and buy-back amount of the product.
Solitaires and mounts showing signs of alteration by anyone other than aabi jewels or damaged in any other manner shall not be accepted for exchange.
|
CATEGORY |
VALUE |
|
|---|---|---|
|
Solitaire |
90%for exchange |
80%for buy back |
|
Solitaire mounts (plain gold) |
100% for exchange |
90% for buy back |
|
Solitaire mounts (diamond/gemstone) |
100% for exchange |
90% for buy back |
Free Shipping
aabi jewels provide free delivery/shipping on all items within India. Our delivery date depends on the product selected as well as the shipping address. We have several products under the Same Day Shipping section. These are ready-to-ship products and will be delivered to your address within 5 to 19 business days.
You may browse these products here : Express Delivery
The rest of our products are 'Made to Order and it takes up to 5 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Sundays and festive holidays.
*Free shipping is not applicable on gold coins.
Transit Insurance
All goods will be fully insured by aabi jewels until they reach you, so your purchase is 100% safe.
Customer Delight
Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at aabijewels.com or at between 9 am-10 pm, 7 days a week.
